Refund Policy

Effective Date: November 27, 2025

7-Day Money-Back Guarantee

We stand behind our service with a 100% money-back guarantee. If you're not satisfied with Only Valid Emails by Agency Evolution for any valid reason within 7 days of your purchase, we'll refund your payment in full—no questions asked.

Overview

At Only Valid Emails by Agency Evolution, we're committed to providing high-quality email verification services. This Refund Policy outlines the circumstances under which you may request a refund, our refund process, and important terms you should know.

All refunds are processed through Paddle, our authorized payment processor, and subject to their terms and processing times.

Eligible for Refund

You may request a full refund within 7 days of purchase if:

1

Service Performance Issues

Verification results don't match our advertised success rates (85-95% accuracy on major providers like Gmail, Outlook, Yahoo)

2

Technical Issues

Technical issues on our end prevent you from using the Service (not including user configuration errors or third-party service issues)

3

Service Unavailability

The Service is unavailable for extended periods (48+ consecutive hours) due to issues within our control

4

Billing Errors

You were charged incorrectly or multiple times for the same purchase

Not Eligible for Refund

Refunds will NOT be issued in the following cases:

  • ✗Change of Mind: You no longer need the service or decided not to use the credits after purchase
  • ✗Credits Already Used: You have already used more than 10% of purchased credits (e.g., more than 1,000 credits from a 10,000 credit purchase)
  • ✗External Factors: Issues caused by third parties, including ISP blocking SMTP connections, email provider policy changes, or network connectivity issues on your end
  • ✗Violation of Terms: Your account was terminated for violating our Terms of Service or Acceptable Use Policy
  • ✗After 7-Day Window: Refund requests made more than 7 days after the original purchase date
  • ✗Promo Credits: Free credits obtained through promotional codes or bonuses are non-refundable

How to Request a Refund

Follow these steps to request a refund:

1

Send an Email

Contact us at support@onlyvalidemails.com with the subject line "Refund Request"

2

Include Required Information

Your account email address, Transaction ID or order number, Purchase date, Reason for refund request, Supporting documentation (if applicable)

3

Wait for Review

Our team will review your request within 1-2 business days and respond via email

4

Receive Your Refund

If approved, your refund will be processed within 7-10 business days to your original payment method via Paddle

Refund Processing

Processing Time

Approved refunds are processed within 7-10 business days. Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

Refund Method

All refunds are issued to the original payment method used for the purchase through Paddle. We cannot issue refunds to different payment methods or accounts.

Partial Refunds

If you've used some credits, we may offer a partial refund based on unused credits.

Account Status After Refund

Once a refund is approved and processed:

  • All purchased credits will be removed from your account
  • Any verification jobs in progress will be cancelled
  • Your account will remain active with any remaining free or promotional credits

Special Circumstances

⚠️Promotional Purchases

Credits purchased during promotional periods (e.g., Black Friday, launch specials) are subject to the same 7-day refund policy. However, promotional pricing discounts may not be reapplied if you repurchase after a refund.

🔄Subscription Services (Future)

If we introduce subscription-based pricing in the future, separate refund terms will apply. You will be notified of any changes before they take effect.

💳Chargebacks

If you initiate a chargeback through your bank or payment provider without first contacting us, we reserve the right to permanently suspend your account and pursue the outstanding amount. Please contact us first—we're happy to work with you to resolve any issues.

Questions About Refunds?

If you have questions about our refund policy or need assistance with a refund request, please contact our support team:

Email: support@onlyvalidemails.com

Response Time: 1-2 business days

We're committed to ensuring your satisfaction and will work with you to resolve any issues fairly and promptly.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We will notify you of significant changes via email or a prominent notice on our website.

Continued use of the Service after changes constitutes acceptance of the updated Refund Policy.

Your Satisfaction is Our Priority

We're confident you'll love Only Valid Emails by Agency Evolution, but if you're not completely satisfied, we're here to make it right. Our 7-day money-back guarantee ensures you can try our service risk-free.